❄️ Tahoe Snowshoe Tours — Terms of Service & Cancellation Policy

💎 1. Our Commitment to Fairness, Safety & Quality

At Tahoe Snowshoe Tours, every adventure is intentionally designed for a small number of guests to ensure a calm, personalized, high-touch wilderness experience. To maintain this standard of care, a clear cancellation policy is essential. It allows us to reserve your guide, secure limited backcountry equipment, and deliver the intimate experience our guests expect. We believe in transparency and fairness. Like an airline ticket, you may reschedule for a modest fee or use pre-purchased travel cancellation insurance to protect your plans.

We do not assume the financial or operational risk associated with your reservation. Buy trip cancellation insurance to protect your payment.

Terms may change at any time without notice.

📬 2. Communication, Accuracy & Guest Responsibilities

Email Is Required for All Communications

All reservation communication is conducted exclusively through email. This ensures accuracy, avoids misunderstandings, and maintains a complete written record. If we have availability for your dates, you will receive our intro email and a no-obligation invoice. If you don’t receive an email, we do not have availability.

Read Everything We Send

Guests must read all instructions provided in our emails, website, liability release, invoice, and linked resources. We are not responsible for anything you didn’t read, missed, overlooked, or misunderstood before paying. Payment is acceptance of all terms, conditions, and disclaimers.

Accurate Participant Information

The booking party must provide the full names of all participants immediately after payment. If names and corresponding liability releases are not received within 4 hours of payment, your reservation may be canceled without refund.

Fitness, Clothing & Preparedness

Participants must realistically evaluate their ability to walk 2+ miles in 2 hours at lower elevations. Snowshoeing at 8,900 ft is physically demanding. Improper clothing or unsafe footwear may result in refusal of participation with no refund.

📅 3. Cancellation Policy & Payment Terms

Refund Schedule

All refunds are subject to a 15% processing fee.

• 0–35 days before tour: No refund

• 36–46 days before tour: 45% refund

• 47+ days before tour: 95% refund

Holiday Blackout Periods (No Refunds)

Thanksgiving week • Christmas week • New Year’s week • Presidents Week •
Spring Break (last two weeks of March) • Easter week
Holiday weeks run Sunday–Sunday.

Cancellation Rules

• All cancellations must be made by email.

• Cancellations are final and cannot be rescinded.

• Cancellations cannot be converted to credit, gift certificates, or future reservations.

• Terms apply whether initiated by the guest or by the company.

One-Time Courtesy Reschedule

One reschedule is permitted for $75, with 7+ days’ notice, same winter season, non-holiday, subject to availability.

Day-Of Cancellations & No-Shows

• No-shows and same-day cancellations are charged 100% of the tour cost.

• Attempts to cancel after the tour start time are treated as no-shows.

🌨️ 4. Weather, Road Conditions & Early Termination

Weather & Snow Conditions

We operate in all standard winter weather. No refunds for cold temperatures, wind, visibility, snow conditions, or if the tour becomes a scenic hike due to lack of snow.

Early Termination

No refunds for early departure, illness, fatigue, physical limitations, altitude challenges, or clothing issues.

NV SR431 Road Closure

If the road is officially closed, we will attempt to reschedule. If not possible, a one-time reschedule credit for the same winter (non-holiday) will be issued.

📝 5. Liability Release Requirements

Mandatory Online Release

Each participant must complete the online liability release at: tahoesnowshoetours.com/liability

The release must be completed within 4 hours of payment. Participants without a completed release cannot join the tour and will not be refunded.

No On-Site Completion

Releases cannot be completed at the meeting place due to poor cell coverage and fairness to other guests. Tours will not be delayed.

Booking Party Responsibility

It is the booking party’s duty to ensure all participants complete their release before arriving.

🕓 6. Timeliness, Navigation, Parking & Meeting Protocol

• Start times are firm; we cannot wait for late arrivals.

• Arrive 15 minutes early (1 hour on weekends and holidays) to secure parking.

• Meeting locations are shared only via confirmation email (never third-party sites).

• Missed meetings due to navigation errors, parking issues, or poor mobile service result in no refund.

Guests are responsible for appropriate winter transportation including AWD/4×4 or snow tires or chains when required.

🐾 7. Wildlife & Wilderness Risk

The forest contains potentially dangerous wildlife.

Your payment signifies acknowledgment that:

• You enter the wilderness at your own risk.

• Wildlife encounters may cause injury or death.

• Tahoe Snowshoe Tours is not responsible for wildlife behavior.

• Refunds are not issued for absence of wildlife sightings or unwanted wildlife encounters.

Detailed legal language is included in the mandatory liability release.

📌 8. Additional Terms

• Misrepresentation of participant ages, information, or physical condition may result in cancellation without refund.

• Dogs must be friendly; we are not responsible for lost dogs.

• Credit card chargebacks void all agreements.

• Pro Photo products follow their own delivery timelines; albums remain online 30 days.

• Snow tubing is “old school” (walk up, slide down) with no lift assistance.

⚖️ 9. Arbitration Agreement 

By submitting payment or participating, you agree that:

• All disputes or claims will be resolved through binding arbitration in Washoe County, Nevada.

• Both parties waive the right to a jury trial.

• This agreement survives cancellation, non-participation, or termination of services.

🔗 10. Third-Party Website Disclaimer

Links to third-party sites are provided for convenience only. Tahoe Snowshoe Tours assumes no responsibility for the accuracy or content of external websites. Use of third-party sites is at your own risk.